WEBSITE PRIVACY POLICY, TERMS & CONDITIONS, DELIVERY AND RETURNS POLICY

Last Updated: 21/08/2026

This Website Privacy Policy, Terms & Conditions, Delivery and Returns Policy applies to the website operated by Blueberry Goose (PTY) LTD, registration number 2026 / 558409 / 07 (“we”, “us”, “our” or “the Company”).

By using this website or placing an order through our online store, you agree to the terms contained in this document.

These terms are intended to provide clear and fair guidelines for using our website and purchasing our products. Nothing in these terms is intended to exclude or limit any rights that a customer has under applicable South African law.

1. ABOUT OUR PRODUCTS

We specialise in baby products that are lovingly made and prepared by hand.

Because many of our products are handmade, minor variations in stitching, fabric placement, sizing, texture or appearance may occur. These minor variations are part of the handmade nature of our products.

However, where a product contains a material or significant manufacturing error, damage or defect that affects the product’s quality, appearance, usability or intended purpose, the customer may contact us in accordance with our Returns Policy.

We aim to ensure that all products are made and inspected to a high standard before being dispatched.

2. WEBSITE USE

The content and products displayed on this website are intended for personal and lawful use.

You agree not to:

Use the website for unlawful purposes;
Attempt to gain unauthorised access to the website or its systems;
Copy, reproduce or commercially exploit our photographs, designs, text, branding or other content without our written permission;
Interfere with the operation or security of the website; or
Provide false, misleading or fraudulent information when placing an order.

We reserve the right to refuse or cancel an order where we reasonably believe that fraudulent, unlawful or abusive activity has occurred.

3. PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and prices displayed on the website are accurate.

However, colours may appear slightly different depending on your computer, phone, tablet or screen settings.

As our products are handmade, small variations between products may occur.

Such minor variations do not constitute a defect where the product remains fit for its intended purpose and substantially corresponds with the description provided on the website.

4. PRICES

All prices displayed on the website are in South African Rand (ZAR).

Prices applicable to an order will be the prices displayed on the website at the time the order is placed, unless an obvious pricing error has occurred.

Delivery costs are calculated separately and will be displayed at checkout where applicable.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been successfully placed and paid for, except where required by law.

5. ORDERS

An order is placed when the customer completes the checkout process and payment has been successfully received or confirmed.

We reserve the right to cancel an order in circumstances including, but not limited to:

A product being incorrectly listed due to a technical or pricing error;
A product becoming unavailable;
Suspected fraudulent activity;
An inability to fulfil the order; or
Other circumstances where cancellation is reasonably necessary.

If we cancel an order after payment has been received, the customer will be refunded the amount paid for the cancelled order, subject to applicable law.

6. PAYMENT

Online payments are processed through PayFast.

We do not intend to store customers’ complete card or banking details on our website. Payment information is processed through the applicable payment provider and may be subject to that provider’s own terms and privacy policy.

For purchases made at physical markets or events, we may accept payment through Yoco or other payment methods made available by us at the time.

7. DELIVERY

7.1 Local Delivery

Johannesburg is currently considered our local delivery area.

Local delivery charges are calculated at checkout based on the delivery address and applicable delivery service.

7.2 National Delivery

We offer delivery to customers within South Africa.

Our national courier provider may change from time to time. Where applicable, the selected courier or delivery service and the estimated delivery cost will be communicated to the customer during checkout.

We may use PUDO Lockers for applicable deliveries.

National delivery timeframes may vary depending on the destination, courier availability, public holidays, peak periods, weather, operational disruptions and other circumstances outside our reasonable control.

Where a specific delivery timeframe is displayed at checkout, this should be regarded as an estimate unless expressly stated otherwise.

7.3 Incorrect Delivery Information

The customer is responsible for ensuring that all delivery information supplied during checkout is correct.

If a customer provides an incorrect address, telephone number, locker location or other delivery information and the parcel cannot be delivered as a result, additional delivery charges may apply.

Where a parcel is returned to us because incorrect delivery information was provided, the customer may be responsible for the additional cost of re-delivery.

7.4 Delayed Deliveries

Although we will make reasonable efforts to assist with delayed deliveries, courier delays may occur.

We will assist the customer in communicating with the courier where reasonably possible, but we cannot guarantee delivery times that are controlled by an independent courier service.

8. DAMAGED PARCELS OR PRODUCTS

Customers should inspect their parcel and product as soon as reasonably possible after delivery.

If a parcel or product arrives visibly damaged, the customer should:

Take clear photographs of the damaged parcel before opening it, where possible;
Take photographs of the damaged product;
Contact us as soon as possible; and
Provide the photographs and relevant order information when submitting the return or complaint.

Photographs may be requested to assist us in determining whether damage occurred during delivery or before dispatch.

Where a product is confirmed to have been damaged in transit or is otherwise defective, we will handle the matter in accordance with applicable consumer law and our Returns Policy.

9. RETURNS AND REFUNDS

We want our customers to be happy with their purchases.

Our returns process depends on the reason for the return.

Nothing in this Returns Policy limits any consumer rights provided by the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, POPIA, or any other applicable South African legislation.

9.1 Return Period

For ordinary returns, customers should contact us within 7 days of receiving the product.

The 7-day period is our standard administrative return period and does not replace or limit any statutory right a consumer may have under South African law.

9.2 Change of Mind

Where permitted by applicable law, customers may request a return because they have changed their mind or no longer want the product.

The product must be:

Unused;
Unwashed;
In its original condition;
In its original packaging where reasonably possible; and
Returned with all applicable labels, accessories and components.

For a change-of-mind return, the customer is responsible for the cost of returning the product to us.

Where a refund is approved for a change-of-mind return, the refund will generally relate to the purchase price of the product. Original delivery costs may not be refundable where the customer is responsible for the return and the applicable law permits this.

Any statutory cancellation or cooling-off rights that apply to the transaction will remain unaffected.

9.3 Incorrect Product Supplied

If we send you the wrong product, please contact us as soon as possible.

Once the issue has been verified, we will arrange an appropriate remedy, which may include:

Replacement with the correct product;
Exchange; or
Refund.

Where the incorrect product was supplied by us, we will be responsible for reasonable return and replacement delivery costs, subject to applicable law.

9.4 Defective or Materially Damaged Products

We take quality seriously.

Minor imperfections associated with handmade production will not automatically constitute defects. However, significant sewing errors, manufacturing defects, damage or other material faults that affect the product’s quality, usability or intended purpose may qualify for a remedy.

Where a product is defective or does not comply with applicable legal requirements, we will provide the remedy required by law.

Depending on the circumstances, this may include:

Repair;
Replacement; or
Refund.

Where a defective product is returned and accepted, we may provide a replacement product where a suitable replacement is available.

9.5 Inspection of Returned Products

Returned products may be inspected before a refund, exchange or replacement is processed.

This inspection is intended to determine the condition of the product and the reason for the return.

We will not reject a valid statutory consumer claim merely because the product has been inspected.

9.6 Products Damaged by the Customer

A return may be refused where damage has resulted from:

Incorrect use;
Misuse;
Negligence;
Failure to follow care instructions;
Improper washing or handling;
Alteration or modification of the product; or
Other circumstances for which the customer is responsible.

This does not affect any rights the customer may have under applicable law.

10. CUSTOM AND PERSONALISED PRODUCTS

We do not currently offer personalised products.

If personalised or custom-made products are introduced in the future, separate terms may apply.

Custom or personalised products may generally not be eligible for a change-of-mind return because they have been specifically made for the customer.

However, custom or personalised products that are defective, materially damaged, incorrectly manufactured or otherwise subject to a valid statutory consumer claim will be dealt with in accordance with applicable law.

Specific terms applicable to personalised products will be displayed before the customer places an order.

11. REFUNDS

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.

Where an exchange or replacement has been agreed, the replacement will be sent once the original product has been returned and the return has been assessed, where such assessment is reasonably required.

Where a product is unavailable for replacement, we may provide an appropriate refund or other remedy in accordance with applicable law.

12. BABY PRODUCT CARE

Our products may include items that require specific washing or care instructions.

Customers are responsible for following the washing, drying, storage and other care instructions supplied with the product.

Failure to follow the supplied care instructions may result in damage to the product and may affect whether the damage qualifies for a return or replacement.

Where a product is intended for use by a baby or child, customers should always use the product in accordance with the instructions supplied with that product.

13. PRIVACY POLICY

We respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how Blueberry Goose (PTY) LTD collects, uses, stores and protects personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

The Information Regulator confirms that organisations that process personal information are responsible parties under POPIA and must comply with the Act’s lawful processing conditions.

13.1 Information We Collect

When you use our website or place an order, we may collect information necessary to process and fulfil your order.

This may include:

Name and surname;
Email address;
Telephone or mobile number;
Billing information;
Delivery address;
Delivery or locker information;
Order information;
Products purchased;
Payment-related information required to process or confirm payment;
Information provided when contacting us; and
Other information reasonably necessary to process and manage your order.

13.2 How We Use Your Information

Your personal information will primarily be used to:

Process and fulfil your orders;
Process or confirm payments;
Arrange delivery;
Communicate with you regarding your order;
Handle returns, exchanges and refunds;
Respond to customer enquiries;
Maintain appropriate business and transaction records;
Prevent fraud or misuse of the website;
Improve our services and website; and
Comply with legal and regulatory obligations.

We do not currently use customer information for direct marketing campaigns.

Our social media marketing is conducted through our social media platforms and we do not currently use Meta/Facebook or Instagram tracking pixels on this website.

13.3 No Cookies

At the time of this policy, our website does not intentionally use cookies for tracking or advertising purposes.

If this changes in the future, this Privacy Policy will be updated where appropriate.

13.4 WooCommerce

Our online store is operated using WooCommerce, which is used to manage the website and online ordering functionality.

Information required to process an order may therefore be processed through the website’s hosting, ecommerce and related technical systems.

13.5 Payment Providers

Online payments are processed through PayFast.

We may provide PayFast with information necessary to process and verify a customer’s payment.

Customers should also review the applicable privacy and security terms of the relevant payment provider.

13.6 Delivery Providers

We may share relevant delivery information with our courier or delivery service provider where this is necessary to fulfil an order.

For example, this may include:

Customer name;
Contact number;
Delivery address; and/or
PUDO Locker information.

We only intend to provide information reasonably necessary to fulfil the delivery.

13.7 Information Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using the internet and should not provide unnecessary personal information through unsecured communication channels.

13.8 How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and complying with applicable legal and accounting requirements.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymised where appropriate.

13.9 Your Privacy Rights

Subject to applicable law, customers may have rights to:

Request access to personal information held about them;
Request correction of inaccurate or incomplete information;
Request deletion of information where legally permitted;
Object to certain processing of their personal information;
Withdraw consent where processing is based on consent; and
Lodge a complaint regarding the processing of their personal information.

The Information Regulator provides processes and forms relating to requests for correction/deletion, objections and complaints.

Privacy requests may be submitted to:

Ilana Nigrini
Email: info@blueberrygoose.co.za
Telephone: 074 809 0774

14. FUTURE CUSTOMER ACCOUNTS

Customers currently check out as guests.

If customer accounts are introduced in the future, additional personal information may be stored to provide account functionality.

A customer account may allow customers to:

View previous orders;
Save delivery information;
Manage account details;
Track orders;
Save preferences; and
Access other account-related features.

Customers will be responsible for keeping their login credentials confidential and must notify us if they believe their account has been accessed without permission.

Additional account terms may be introduced when account functionality becomes available.

15. SOCIAL MEDIA

We may operate social media pages or profiles for marketing and communication purposes.

Our current social media marketing does not involve the use of tracking pixels on this website.

If we introduce additional tracking, advertising or analytics technologies in the future, this Privacy Policy may be updated accordingly.

16. THIRD-PARTY SERVICES

Our website and business may use third-party service providers to assist with:

Website hosting;
Ecommerce functionality;
Payment processing;
Delivery;
Website security; and
Other services required to operate the business.

These third parties may process information where necessary to provide their services.

We will take reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately.

17. WEBSITE AVAILABILITY

We will make reasonable efforts to keep the website available and operational.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical problems.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, internet disruptions or circumstances outside our reasonable control.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on this website belongs to Blueberry Goose (PTY) LTD or is used with permission.

This includes, but is not limited to:

Logos;
Branding;
Product photographs;
Product descriptions;
Graphics;
Website design;
Text;
Illustrations; and
Original artwork.

No content may be reproduced, copied, modified, distributed or commercially exploited without our prior written permission.

19. LIMITATION OF LIABILITY

To the extent permitted by law, we will not be responsible for losses caused by circumstances outside our reasonable control, including:

Courier delays;
Natural disasters;
Strikes;
Power or internet outages;
Website hosting failures;
Third-party service failures; or
Other circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

Nothing in these terms removes or limits a consumer’s rights under applicable consumer protection legislation.

20. CHANGES TO THESE TERMS

We may update this Privacy Policy, Terms & Conditions, Delivery Policy or Returns Policy from time to time.

Updated versions will be published on this website and will apply from the date indicated at the beginning of the document.

Customers should review the latest version before placing future orders.

21. GOVERNING LAW

These terms are governed by the laws of the Republic of South Africa.

Any dispute arising from the use of this website or the purchase of products will be dealt with in accordance with applicable South African law.

22. CONTACT US

If you have any questions regarding our products, orders, deliveries, returns or privacy practices, please contact us:

Blueberry Goose (PTY) LTD
Registration Number: 2026 / 558409 / 07
Email: info@blueberrygoose.co.za
Telephone: 074 809 0774

By placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions, Delivery and Returns Policy and Privacy Policy.